Exchange - FAQs

FAQ 1> My order shows not delivered / payment pending on the order summary page, how will exchange be issued?

If your order is delivered to you, please feel free to fill the form. 

FAQ 2> Where can I find my order number? 

You can find your order ID (it’s usually a 4 digit order ID) on your registered email. You must’ve got an order summary which will have the order ID. Please check spam if you can’t find the email. 

FAQ 3> Can I do exchanges multiple times?

Please note we can do exchanges once per order, after which your order can’t be exchanged again. All orders are marked final after an exchange.  

FAQ 4> The pickup link shows the pickup is cancelled or closed.

This happens when the maximum delivery attempts have been attempted, and the customer is unreachable while pickup attempt. 

Please ping us on Whatsapp/Email - and we will try to attempt again, but in case it isn’t possible - we will require you to ship the order at your own cost to our warehouse. We will provide all details on Email/Whatsapp.